At Tundra Leather, we strive to provide high-quality products and excellent customer service. Please review our return and exchange policy before initiating a return.
Shipping Information
Orders are shipped on weekdays when our store is open. If you place an order on a Saturday, Sunday, or Monday, it will be processed and shipped on the following Tuesday.
Delivered Packages
Most orders are shipped without signature required unless specifically requested by the customer.
Once a package is marked as delivered by the carrier to the address provided at checkout, responsibility for the package transfers to the recipient. Tundra Leather is not responsible for lost or stolen packages after confirmed delivery.
If you are concerned about package security, we recommend requesting signature confirmation at the time of purchase.
Return & Exchange Guidelines
Returns & Exchanges
Unused/new-condition items may be returned within 30 days of purchase for a refund to a debit or credit card only, no cash.
No returns will be accepted without a receipt.
Final Sale Items
- Cut leather is all final sale.
- Custom-ordered work is final sale. Any concerns regarding craftsmanship (hardware, stitching, zippers, etc.) will be reviewed on a case-by-case basis.
- Items marked “Final Sale” are ineligible for return, or any items where “Final Sale” is marked on your receipt.
Condition of Returns
Products must be unused, in original condition, with tags attached (and in undamaged original packaging if applicable).
Items that show signs of use or wear (or damaged packaging) may be subject to a restocking fee, determined based on the extent of wear or damage.
Return Shipping Costs
All return shipping fees are the responsibility of the customer.
How to Initiate a Return
To begin the return process, please contact us using our contact form and include the following details:
- Your Name
- Invoice Date
- Invoice Number
- Items Being Returned
Once your request is received, we will provide further instructions on completing your return or exchange.
For any questions regarding returns, exchanges, or product concerns, feel free to reach out — we’re happy to help!